Privacy Policy

Last Updated: January 2025

1. Introduction

Skyline Locksmith ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our locksmith services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, phone number, email address, and physical address when you contact us or request services.
• Service Information: Details about the locksmith services you request, including location and service type.
• Payment Information: Credit card or payment details when you pay for services (processed through secure third-party payment processors).
• Device Information: IP address, browser type, operating system, and other technical data when you visit our website.
• Location Data: Your general location when you request emergency services to dispatch the nearest technician.

3. How We Use Your Information

We use your information to:

• Provide and improve our locksmith services
• Process your service requests and payments
• Communicate with you about appointments and services
• Send service confirmations and receipts
• Respond to your inquiries and customer service requests
• Maintain records for warranty and follow-up services
• Comply with legal obligations

4. Information Sharing

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist with payment processing, scheduling, and communication.
• Legal Requirements: When required by law, court order, or government regulation.
• Business Protection: To protect our rights, property, or safety, or that of our customers.

5. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences. We use Google Analytics to understand how visitors interact with our website. This information helps us improve our services and user experience.

6. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect about you
• Request deletion of your personal information
• Opt-out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise these rights, please contact us using the information below.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: